Refund policy
Returns & Store Credit
You have 10 days from the date of delivery to request a return.
Approved returns are issued as store credit in the form of a LOWLOW digital gift card. Store credit never expires and can be used on any future order. We do not offer cash refunds or exchanges.
What can be returned
- Items must be unworn, unwashed and unaltered, with original tags attached and in original packaging.
- Pre-orders, limited drops and discounted items are final sale.
- Gift cards are non-returnable.
How to start a return
- Email info@lowlowstreetwear.com within 10 days of delivery with your order number and the items you want to return.
- We'll reply with your return approval and the return address. Please don't ship anything back until you hear from us.
- Ship your return with tracking. Return shipping is paid by the customer and is non-refundable.
Store credit is issued within 3-6 business days after your return arrives and passes inspection.
Damaged, defective or wrong item
If your order arrives damaged, defective or incorrect, email info@lowlowstreetwear.com within 10 days of delivery with photos. We'll make it right with a replacement or a full refund to your original payment method.
Good to know
- Package each order separately and include your packing slip.
- We're not responsible for return packages lost in transit, so keep your tracking number.
- We reserve the right to refuse returns that don't meet these conditions, or that show signs of wear, laundering or fraud.